Abstract
The present article was done with title of the a review on the relationship between staff’s organizational citizenship behavior and customers’ satisfaction in Dezful’s power distribution company above mentioned organization personals and customers are the studied society that depending on Morgan table, the sample numbers are 108 & 216 people. For examining these theories, a questioner was designed. Theses questioners consist of two parts that first part is connected with organization citizenship behavior and second part connected with customers satisfaction. These mentioned questioners are standard. Cronbach alpha coefficient of the questioner was calculated by means of SPSS software and value %85, %88 its final admission was obtained. For analyzing the collected data, person correlation coefficient has been use, and obtained results indicated that there is a relationship between organizational citizenship behavior and customers satisfaction. Considering the result, the main theories were accepted. Because of being a relationship between compliance, loyalty, participation and customer satisfaction, the three minor theories were admitted. Considering the said results, it was suggested that above-mentioned organization must consider compliance, loyalty, participation as principle factor for increasing its satisfaction customer and try to promote and to strengthen these indexes in practice. Key Words: Organizational Citizenship Behavior, Customer Satisfaction, Compliance, Loyalty, Participation.